Real time contact center information right on your desktop! 

Xpress View presents real-time call center information directly to your agents desktop. The agents login credentials identify the necessary Contact Service Queues (CSQ's) and Skills on an agent-by-agent basis.

• Actionable Intelligence with real time data.
• Ability to customize and define different levels of notifications. Set thresholds based on your needs for the various notifications.
• Supervisors have the ability to view a summary of all call center agents in one clear view. This includes agent status, calls handled per agent, average talk time, etc.
• Supervisors also have the ability to allow other supervisors or managers to select what CSQ’s will be observed
• The CSQ tab is threshold driven and provides combined information for agent availability and call statistics. Here if a particular threshold is not met, such as number of agents logged in, the fields will change colors as a form of alert.