VantiCore's Managed Services Offerings are designed to provide our customers with cost effective solutions to maintain and optimize their current network infrastructure or related contact centers. Our solutions address daily issues as they arise as well improve the effectiveness and efficiency of your staff. Our automation ensures consistent process, eliminating the need for expensive additions to headcount while allowing you and your staff to focus on your core business.

We have developed a suite of Core Managed Service Products that can be tailored to fit your businesses needs.

Core Unified Communications Support:

• 24/7/365 monitoring of all UC Infrastructure
• 24/7/365 Remote remediation of critical infrastructure issues via alerting and monitoring
• 8/5 Remote Support Desk Coverage
• Additional services available at a preferred customer rate

Core Support and Core Support Plus: (Network server and infrastructure support)

• Our Core Support and Core Support Plus products offer you the complete advantage of alerting through to remediation and resolution.  Our highly trained and certified staff becomes part of your team without the overhead.
• We offer 8/5 or 24/7/365 alerting and monitoring, tailored to your level of resolution.
• We will work with manufacturers and carriers on your behalf to ensure maximum network availability.
• Custom processes are established to facilitate auto-escalation of issues to higher level engineers when required.  Management Resolution Reviews are conducted to ensure the core issue/root-cause has been addressed. We offer full transparency, and end-to-end accountability that is easily measurable.

Core Support Desk Services:

Core Support Desk Services provide an economical way of expanding your IT capabilities via outsourced desktop support. Our trained and certified staff becomes part of your team without the overhead, allowing your valuable resources to focus on critical projects and higher-end responsibilities.

• 8/5 Remote End User telephone support with remote access to end user's computer when needed
• On-Site Engineer available when needed
• Complete documentation of support requests and available monthly reporting
• Service Level Agreement to guarantee quick response
• Escalation process to ensure timely resolution of support requests
• Customer Portal enabling you to review all open and closed support requests.

Contact Center Management Service:

If you're seeking to optimize the management of your UCCX environment, you'll benefit from our Contact Center Management Services.

When purchased as part of a total VantiCore solution, the managed service program adds significantly to customer satisfaction and reduces the total cost of ownership. Our managed services are designed to help you optimize and accelerate system performance while reducing overall operating costs.

Contact Center Management Services deliver a broad range of product-focused services, precisely defined and delivered by our expert engineering staff consisting of Contact Center Managers, Contact Center Engineers, and Software and Application Developers. Our employees receive quarterly technology updates to equip them with the necessary tools to make you successful. Outsourcing your Contact Center Operations to VantiCore will provide your organization with the talent and expertise typically associated with Enterprise Class Contact Centers; technology experts available at your fingertips.

Assure your team’s time is spent on the company’s highest-value projects, and consider outsourcing the repetitive tasks that bog down your current staff. Contact us for more information at This e-mail address is being protected from spambots. You need JavaScript enabled to view it