“I was on hold for 10 minutes and then got disconnected.” A company’s biggest nightmare may be having a poor call center experience posted on the web. Treating your customers well is serious business; you simply can’t afford an out-dated, cobbled together “solution”

VantiCore’s custom-installed UCCX call centers offer skills-based routing, interactive voice response, recording, and specialized queuing. Additional capabilities include automated out-bound dialing for lead generation, and integrated screen-pop between the contact center and your in-house CRM application.

The first step, engage us to review your existing contact center workflow and listen to your desires for future functionality. We will develop a series of recommendations (including ROI) for an optimized contact center solution.

Let your next web reference be; “Two thumbs up. I got directed immediately to someone who solved my problem. She emailed me a helpful diagram and followed up the next day to be sure I’d fixed the problem. A pleasure to do business with.”